Classic T21 Exceptional People Mug

• Ceramic
• 11 oz mug dimensions: 3.79″ (9.6 cm) in height, 3.25″ (8.3 cm) in diameter
• 15 oz mug dimensions: 4.69″ (11.9 cm) in height, 3.35″ (8.5 cm) in diameter
• Lead and BPA-free material
•  
• White print area
• Colored rim, inside, and handle
• Dishwasher and microwave safe
• Blank product sourced from China

Thank you for visiting and shopping at Exceptional People. The following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy - **Exceptional People do not ship internationally**

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone. 

Shipping rates & delivery (Estimates) 

Shipping charges for your order will be calculated and displayed at checkout or sent via email (depending on method of payment).

Shipment Method	Est Delivery Time	Est. Delivery Cost
Standard	10-12 Business Days	$10 - $12
Express	7 - 10 Business Days	$28.00

​​*Delivery delays can occasionally occur.

Shipment to P.O. Boxes or APO/FPO addresses

Exceptional People ships to addresses within the U.S., U.S. Territories, and P.O. Boxes address only.

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​Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

​Shipping Price, Customs, Duties and Taxes

Exceptional People is not responsible for any shipping prices, customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

​Damages

Exceptional People is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

 

Return & Exchange Policy

All sales are final.  We accept returns for store credit or exchange, if there is a situation where your product was received incorrectly (damaged, wrong items, etc.).

 Refunds and Exchanges

To be eligible for a refund or exchange, you must first email us within 30 days of receiving the products at exceptionalpeoplet21@gmail.com to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will provide store credit in the full purchase price of your item. After 30 days you are no longer able to be accommodated for returns. 

Non-returnable items: Store Credit Only!!

 **To complete your return, we also require a receipt or proof of purchase**. 

There are certain situations where only partial credit are granted: (if applicable)

-Accessory, Deco or Clothing products that have been opened or tampered with. 

-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.